FAQ

Can I get a rug made?

Finding a rug that not only fits perfectly in your home but also complements your decor can be challenging. If nothing in our showroom fits your unique space, we offer custom-made rugs designed to suit your specifications. We can custom-make rugs in a variety of styles – anything from mid-century to modernist!

 

If you don’t know where to start, one of our experienced consultants can come to your home for free and help you design your very own bespoke rug. We can offer you a free quote and will guide you through the process from start to finish. Your vision will be respected every step of the way.

What sizes are available?

We also stock quality designer rugs in standard sizes, including:

170cm x 240cm

200cm x 300cm

240cm x 300cm

270cm x 360cm

 

However, all of our designs can be custom-made to your specifications.

What are your rugs made from?

Our rugs are made exclusively from NZ wool or wool and pure silk and/or artificial silk blends.

Where and how are your rugs made?

Our tufted rugs are proudly Australian-made – but they’re manufactured from premium quality raw materials including bamboo silk, Chinese silk and New Zealand wool.

 

We also stock hand-knotted rugs and carpets created in India by master craftsmen who have been perfecting their skill over centuries. These multi-generational crafters create unique rugs by meticulously tying every single knot by hand.

 

Our rugs come in a range of textures including shag pile, cut pile, loop pile and combination. We provide diverse textures, which is one of the reasons our loyal customers keep returning.

Can we choose our own design?

Yes. Our design team will look at your ideas and put together a rug design that works best for you.

How do I know if a rug will be suited to my home?

We know how important it is for you to love your rug – that’s why we offer a free home trial! If it’s not the right fit, just send it back our way.

Are your rugs suitable for kids?

While they can look beautiful in your living or dining room, a silk, wool or hand-knotted rug is not always the best choice for a kids’ bedroom.

 

We offer bright, colourful and soft rugs specifically designed for the little ones – after all, kids spend so much time playing on the floor! Artisan Rugs’ wide range of custom-made kids rugs also come in themed or interactive designs, making them the perfect addition to any playroom.

What size should my rug be to fit perfectly under my dining room table?

For a rug to fit under your table perfectly, you’ll need to measure the size of your table and add the area where the chairs sit. As a rule of thumb, take the size of the table and add an additional 65 to 70cm to ensure the chairs will fit on the dining room rug when pulled back.

Do you keep any stock?

Yes. Our showroom in Mt Hawthorn holds a huge selection of rugs, runners and more. If we don’t have it in stock we can make it for you.

Are your rugs machine made?

At Artisan rugs you have an option of choosing machine made (tufted) or hand made (woven) rugs.

Which carpets are the easiest to maintain? Which are harder to clean?

Our New Zealand wool, Chinese silk and bamboo silk rugs tend to keep their original appearance for longer and are easy to vacuum clean. Carpets made from acrylic or polyester are more affordable alternatives, but can be much harder to clean.